PANTENE® - TRULY NATURAL MOISTURIZING HAIR - 12.6OZ

Domestic

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International

Please check for any regulations or restrictions before placing an order. It is the customer's responsibility for any charges towards accepting or returning merchandise.

The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered.

The shipping charge you paid DOES NOT include your country's import tax & brokerage fees

How long does it take for my order to be processed?

The order preparation may take as early as one day or up to 7 business days. For shipping information, please check our Shipping Policy.

How do I create an account with This is It hair world?

Click the "My Account" link at the top of the website. Click the "Create an Account" button and fill out the information.

Why was I charged for a canceled order?

When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. It is to prevent an overdraft without actual charges from the seller. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. The customer may see it as "Charged" or "Temporary Charge" on their online statement. For more information, contact your credit card company or bank.

Why was I charged twice?

There is a high possibility that one of the charges is a pending charge. Please read the above "Why was I charged for a canceled order?" for more information.

How to care for human hair?

Fill a basin with lukewarm water.Use shampoo and hairbrush gently.Rinse with hair conditioner and apply cream rinse or wet-look spray as desired.Set and dry naturally.Comb into desired style after it is dry.

How to care for synthetic hair?

Brush the hair with a wig brush to remove all tangles and loosen dirt.Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda.Submerge the hair in the water and swish it around gently for one minute.Do not rub the hair.Allow the hair to soak for 15 minutes.Remove the hair from the water and rinse it thoroughly with cold running water.Gently squeeze the hair to remove water. Do not wring or twist the wig.Spray it with hair conditioner. Apply the conditioner as you would hairspray.Allow the hair to air dry.When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions.

We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders.
PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. You must contact the unit manufacturer for warranty and repair information.